Patient referrals

The Diona Hospital combines state-of-the-art technology, patients (local & international) seeking treatment and referring physicians availing consultation, and personalized attention to offer comprehensive, customized health services for international patients.

Our Patient Coordinators manage the following medical and personal needs prior to your arrival, during the course of your stay and after you are discharged:

  • Choosing the right doctor in the right medical specialty
  • Prompt appointment scheduling
  • Financial arrangements including estimates of deposits and payments
  • Travel arrangements
  • Transportation including airport pick up and ground or air ambulance services
  • Personal escorts to appointments
  • Medical interpretation services in English language
  • Long and short-term lodging arrangements for patients and their families
  • Deluxe inpatient accommodation
  • Specially prepared meals upon request
  • Follow-up medical care after hospitalization

INTERNATIONAL PATIENTS

Our Health Program caters to the needs of international executives by providing the following medical services in a suitable manner:

  • Review of the patient’s medical history
  • Executive physical examination based on age and gender
  • Selection of other screening examinations based on individual risk factors.

PATIENTS / VISITORS

From the moment you arrive at Diona Hospital in Belgrade and throughout your entire stay with us, we want you to feel as comfortable as possible. Since you are our guest, we are committed to providing you with the highest standard of patient care and customer service. Our ongoing efforts at the hospital are aimed to improve our obligations even further.

INPATIENT SERVICES

We take pride in our accomplishments, unique blend of exceptional medical expertise and leading-edge technology. We are committed to persistently enhancing our performance in all key areas and providing quality care to our patients in all our specialties and subspecialties. Besides delivering a full range of medical and surgical services, DIONA focuses on delivering its services with a proactive methodology.

Quality medical services are delivered in collaboration with allied facilities and non-medical departments including Admission and Discharge Office, Nursing Services, Laboratory, Pharmacy, Housekeeping, Telecommunications, free Wi Fi, Food and Beverage and other related departments required to assist patients during the course of their Hospital stay.

PLAN YOUR VISIT

If this'd be your first visit to a doctor and hospital overseas, you are probably wondering how, where, when and what- all those questions that are probably making you somewhat nervous. But, you should know that we see and attain many international patients every day and have quite an experience with each and every detail regarding their care and needs. We arrange everything: from airport pick up, accommodation, doctor's appointments or any other possible appointment you might need and wish. This page clearly and briefly explains how you can do it and how we can help.

Step 1. Learn about us

This website is designed to answer your questions about our hospital, our doctors, and Belgrade as a health care destination. Find out who we are, where we are, what services we provide, and what our hospital facility looks like.

Step 2. Ask us for advice

The next step is usually to ask any possible question you are interested in. If you'd need an advice about treatment options, our staff and doctors are at your disposal to help you find the right answer to your requests.

It will help us to understand your situation and respond more helpfully. We will forward your inquiry to an appropriate Diona Hospital medical professional and you will receive advice within a few days. In some cases, we will schedule a phone conversation with you or your local physician.

Step 3. Make an appointment

When you're ready to schedule your visit to our hospital, use the Book-an-Appointment Page. Many people do this after they choose a doctor in Step 2. The appointment request will display your doctor's schedule so you can request a day and time. If you prefer, you may select a date and ask us to recommend a doctor. We will process your request and confirm your appointment by e-mail.

If you are coming to Diona Hospital for in-patient surgery we can make room arrangements and manage other ground service arrangements for you. You will still need to make an appointment with your surgeon, who must see you in Belgrade to make sure you are qualified for surgery.

Step 4. Arrange travel

If you have not made any travel arrangements, we'd be pleased to help you with your arrangements for your travel and visit in Belgrade.

For more information Please contact +381 65 244 3002   22

CHECK LIST FOR INTERNATIONAL PATIENTS

a) Before the visit

  • A personal Patient Service Coordinator who assists you with your appointment scheduling and concierge needs
  • Obtain medical records
  • Discussion with the admitting doctor at Diona Hospital and referral physician
  • Obtain plan of treatment, duration of stay and follow-up
  • Gather documents to bring to your doctor’s visit:
  • Copies of any tests, x-rays, or medical histories relating to your medical problem.
  • Completed medical history questionnaire.
  • A list of all current medications taken on a regular basis, including over-the-counter and herbal     medications.
  • Review any special directions from your doctor about diet or medication restrictions prior to your appointment.
  • Schedule medical appointments
  • Confirm airline reservations
  • Confirm Visa requirements and arrange the same
  • Arrange hotel or housing in Belgrade
  • Provide ground transportation from the airport
  • Secure car rental for your stay
  • Estimate cost of healthcare
  • Assist with financial and billing arrangements

b) During the visit

Provide a Patient Service Coordinator to schedule medical appointments

  • Provide an interpreter for language assistance
  • Assist with hospital admissions and follow-up medical visits
  • Ensure patients understand instructions from physicians
  • Provide information on local activities for your family
  • Update estimates of cost of services
  • Assist with finances and billing

c) After the visit

Help obtain copies of medical reports/films after consultations are completed

  • Assist with prescription requests
  • Facilitate communication with physicians
  • Assist with finances and billing
  • Facilitate follow-up care

BEFORE YOUR VISIT

Patient Services is here to assist you in all the details of your visit. Traveling abroad for medical care can be overwhelming with so many things to pay attention to. Below is a step-by-step guide to address what you will need to do before your visit.

Before your visit, we can:

Assign you a personal Patient Service Coordinator who assists you with your appointment scheduling and concierge needs. 

  • Schedule medical appointments 
  • Confirm airline reservations 
  • Arrange hotel or housing in Belgrade 
  • Provide ground transportation from the airport 
  • Secure car rental for your stay 
  • Estimate cost of healthcare 
  • Assist with financial and billing arrangements 

TRAVEL REQUIREMENTS  

Once you have scheduled your appointments and purchased your airline tickets, you will want to make hotel arrangements in Belgrade. Your Patient Service Coordinator is pleased to assist you with recommendations and booking. 

If you prefer to make these arrangements yourself, please note that some local accommodations offer special rates and amenities for Diona Hospital patients and their families.

TRAVEL DOCUMENTS AND VISAS

Because each country has a different process, it is the patient’s responsibility to get the appropriate travel documentation. We will email you a form letter that confirms your appointments at Diona Hospital. We are happy to provide a medical itinerary and/or a receipt of payment should you need them for your travel documentation. It is important to let your consulate know that you are coming to Serbia for medical reasons. Give yourself enough time in advance to obtain your needed approvals.

SERBIA TRAVEL REQUIREMENTS

Serbia guidelines for travel : http://www.beg.aero/en/home

There is valuable information regarding what you need to know before you travel, any special considerations and information regarding medical conditions and disabilities.

CURRENCY

  • The Serbia does not limit the amount of money you may bring with you, but your home country might. Check your home country’s laws about bringing money into the Serbia. 
  • Consider traveling with a credit card or cash card. These can be used to purchase items, acquire cash advances, and obtain cash from an RSD or EUR. 
  • Payment
  • Prior to you travel to Diona Hospital, we can provide a written estimate of healthcare costs for self-pay patients and insurance coverage verification for insured patients. Once you arrive, you will be asked to check in at our Patient Service front desks to verify financial arrangements. Self-pay patients will be asked to pay a deposit for services, and insured patients will be asked to pay any applicable co-pays and deductibles, prior to delivering arranged services.

Double-check your country’s currency laws. Some countries limit the amount of cash you can take out from your country. Also, we recommend you notify your credit card companies that you are traveling abroad. If you are paying by Bank transfer, the full payment should be on our account one week before operation.

TRAVEL INSURANCE

 You may consider purchasing travel insurance to protect your belongings from theft or damage.

ISAPS INSURANCE

All patients can be covered by ISAPS Insurance, ask your doctor about that!

MEDICAL RECORDS

In order to provide you with the best possible treatment, our doctors need to have all relevant information from your medical history. Please, make sure to obtain all relevant copies of your medical records in English. We will ask you to send these to us in advance. This gives our medical staff time to review your history. We respect your privacy and will not share your records with anyone outside of Diona Hospital without your consent.

Your Patient Services Coordinator will let you know the types of records we will need. It depends on your medical situation. They may include CDs of diagnostic films (X-rays/CT Scans/MRIs) and pathology slides and reports. We will provide you instructions on sending them through a private carrier (UPS, FedEx).

DURING YOUR VISIT

During your visit, you will be treated with respect, understanding and empathy by our medical staff and clinical teams.

While you are at Diona Hospital, we can:

  • Provide a Patient Service Coordinator to schedule medical appointments 
  • Provide an interpreter for language assistance 
  • Assist with hospital admissions and follow-up medical visits 
  • Ensure patients understand instructions from physicians 
  • Provide information on local activities for your family 
  • Update estimates of cost of services 
  • Assist with finances and billing 

Please let your Patient Service Coordinator know your flight information. He/She will send a car to pick you up at the airport and take you to your hotel. 

Our Patient Services is located on the third  floor of the Hospital Diona. The office is open from 9:00 a.m. - 5 p.m. Please, come to Patient Services an hour before your first appointment. (Depending on your schedule, we may instruct you to come the day before.) A Patient Service Coordinator will register you and answer any questions you might have. Then, you will meet with a Financial Counselor. If you have not already paid, you will submit payment for your healthcare costs by your preferred method. 

During your downtime, we encourage you to explore Belgrade. We will gladly arrange transportation and guide you and your family to area's museums, monuments, shopping centers, places of worship, and events. 

Religious Needs

We care before, during and after a patient's hospital stay; support in making decisions about treatment options /procedures of aesthetic surgery and providing very personalized care based on patient’s religious beliefs and ethnicity.

Diona Hospital does everything possible to give you and your family peace of mind. This includes providing services to help fulfill your spiritual needs. In the neighbourhood of Vracar, where Diona is located, there are several Ortodox and Catholic Christian Churches and Temple that would suit your needs. Not far away, in the downtown, there is also a Belgrade Synagogue and Bajrakli Mosque.
Diona Hospital can provide, upon patient’s request, the following place of worship on campus:

  • Muslim Prayer Room 

Special Meals

Diona Hospital will strive to meet whatever dietary needs you may have. We will make every effort to accommodate your personal or cultural preferences. If you have specific food allergies, please inform your Patient Services Coordinator.

We offer the following food:

  • Vegetarian 
  • Gluten-free 
  • Allergen-free 
  • Low-salt 
  • Low-fat 
  • Heart healthy
  • Language Assistance

Depending on your mother-tongue and foreign languages you speak or are comfortable to use in communication, you may consider using our Interpreters. If you do not speak English, or even if you do but you are not totally comfortable with such communication, we will provide interpretation services for you, at no additional cost. Most of our interpreters have a medical background and work to ensure optimal communication.

Complimentary interpretation in other languages can also be arranged. Please let your Patient Service Coordinator know in due time so we can arrange everything for you.

Interpreters do more than simply communicate, they help you every step of the way. Services we provide include:

  • Accompanying you to and from your appointments 
  • Arranging follow-up consultations, when necessary 
  • Assisting with your prescriptions at Diona Hospital pharmacies 
  • Obtaining medical reports and films after your visits 
  • Making sure you understand your physicians 
  • Protecting patient confidentiality

FINANCIAL & BILLING SERVICES

Patient Services is here to assist with your financial and billing arrangements. We work with you to ensure you understand the cost of care.

There are three ways a patient may pay for healthcare services at Diona Hospital: 

Health insurance

We will work with your insurance company to try and limit your out-of-pocket expenses. However, the insurance company makes the final decisions.

To make the process run efficiently, it is important that you know what services your health insurance plan covers. We will gladly assist you in this process. Your insurance company has the final say in which services are covered and which ones are not. 

When you call to schedule an appointment, please have your insurance card with you. We will ask for the insurance company name and for your policy number.

Self-Pay

You will pay for your healthcare using one of the acceptable forms of payment. If you are a self-paying patient, you will receive the cost for your medical care on your first appointment in Diona Hospital. Quoted prices are based on receiving full payment prior to medical services. Prices include all physician and hospital fees but do not include the cost of incidental charges such as hotel, transportation and phone calls.

Prepayment in full

which may include reserving the applicable amount on your credit card is required at registration prior to your appointments. In the event that additional treatment is recommended, it may be necessary to arrange for additional payment prior to receiving those services. When you schedule your appointment, we will discuss your payment preference. Full payment is required before any medical services can be rendered.

The following are acceptable forms of payment for Diona Hospital:

  • Bank transfer
  • Cash (in RSD or EUR) 
  • Visa, MasterCard, Maestro Card, American Express 

Please note that all payments must be made in RSD. To discuss financial concerns prior to your visit.

TRAVEL ASSISTANCE

Patient Services Travel Office is a travel concierge service. Our travel concierge services make Diona Hospital more than just a healthcare provider. We are committed to making your visit to Diona Hospital go as smoothly as possible.

Once you have scheduled your appointments, it is time to arrange for travel to Diona Hospital. Although it is usually more economical to book flights from the country of departure, we can assist you with your air travel. We can:

  • Change your flights should you need to extend or shorten your stay 
  • Reserve hotels or temporary housing 
  • Reserve a rental car, if desired 
  • Provide transportation to local places and events 

Patients and families have turned to Diona Hospital for quality medical advice and treatment. 

Consultation Cost
Consult Service is available free of charge for all patents who lay a deposit.

Helpful Recommendations

We recommend that you have all of the necessary medical records and health information available before arrival. 
1.   Select your current diagnosis (or the diagnosis of the patient if you are the patient’s requestor) and fill out the online medical history questionnaires. 
2.   Enter in payment information so you can move to the next step in the process. 
3.   We will provide you with a checklist of the required materials you will need to send to us in order for our physician/s  to provide a comprehensive online second medical opinion report to you. 

APPOINTMENT CHECKLIST

a)  Before your appointment

Depending on the reason for your doctor’s visit, this checklist can help you prepare.

1. Gather documents to bring to your doctor’s visit:

  • Copies of any tests, x-rays, or medical histories relating to your medical problem.
  • Completed medical history questionnaire.
  • A list of all current medications taken on a regular basis, including over-the-counter and herbal medications.
  • Review any special directions from your doctor about diet or medication restrictions prior to your appointment.
  • Ask friends or relatives to accompany you if you wish. Depending on the type of appointment you have, you may need someone to take you home.
  • Bring a sweater or coat. Our buildings are kept cool to protect and ensure the proper function of medical equipment.

Appointment Reminders

You want to receive a reminder about your next appointment via text message? Now you can.

How to receive appointment text reminders:

  • Verify that your cell phone number is registered with a Diona Hospital Appointment Representative.

To confirm, please call Phone: +381 65 244 3002   22

  • Once your cell phone number is registered, you will receive a confirmation text once enrolled.

For more information Please contact +381 65 244 3002   22

a) During your appointment

In order to make the most of your appointment, be sure to ask your doctor each and every question that comes to your mind or express any concerns you might have.

We are promoting patients to be fully informed about their health. If you are not sure what should you ask, below you can find suggested questions to ask your doctor.

About Your Treatment

  • What are my treatment options?
  • How long will the treatment take?
  • What is the cost of the treatment?
  • Which treatment is most common for my problem?
  • What side effects can I expect?
  • What risks and benefits are associated with the treatment?
  • Is there anything I should avoid during treatment?
  • What should I do if I have side effects?
  • Will my job or lifestyle be affected?
  • What surgical procedure are you recommending?
  • Is there more than one way of performing this surgery?
  • Are there alternatives to surgery?
  • How much will surgery cost?
  • What are the benefits of having surgery?
  • What are the risks of having surgery?
  • Where can I get a second opinion?
  • What kind of anesthesia will I need?
  • How long will it take me to recover?
  • What are your qualifications?
  • How much experience do you have performing this surgery?
  • How long will I be in the hospital?

Below, find tips for you and your family to help us ensure your health and safety:

Tip 1: Be involved in your healthcare

Tip 2: Speak up if you have any questions or concerns

Tip 3: Identify yourself

Tip 4: Ask healthcare workers tell you what they plan to do before you consent to any procedure

Tip 5: Bring your doctor a list of your medications and mention any allergies you have.

For more information Please contact +381 244 3002

b)    After your visit

After your final appointment, you will meet with a Financial Counselor. We will then determine the status of your bills.

We do our best to finalize the billing before you leave Diona Hospital. When we have a final total, we will contact you to make final arrangements regarding your account.

If you need to schedule follow-up visits for a later date, we will be happy to start that process. On the day you leave, we will arrange for a car to take you and your family to the airport. You will return home, having received high quality health care from one of the country’s top hospitals, its specialists and its clinical teams.

We realize you have a choice and we thank you for choosing Diona Hospital.

After your visit, we can:

  • Help obtain copies of medical reports/films after consultations are completed
  • Assist with prescription requests
  • Facilitate communication with physicians
  • Assist with finances and billing

For more information Please contact +381 65 244 3002   22

c) Travel guidelines

For accepting or denying medical travel services to certain Clients/Patients

International patient account representatives are available to assist international patients with any aspect of their care. Criteria for denial of Healthcare Services are:

1.   Service is not available or licensed at the hospital

2.   The patient is unable to bear the cost of the treatment

3.   Delivery of such a service is detrimental to the patient’s health and wellbeing

4.   A service that is not permitted within the country’s laws.

Diona Hospital's doctor will decide on the procedures, tests and other check-ups you may need. Precertification - determination of medical necessity - is required for some tests and procedures, which is at the treating doctor’s discretion.

For more information Please contact +381 65 244 3002   22