Medical tourism

This, fairly new, type of tourism is organized travel outside one’s local environment for enhancement or restoration of one's mind and body well-being. Medical tourists are individuals who intentionally travel outside their country of residence to obtain planned medical intervention.

FIVE PRIMARY REASONS TO TRAVEL FOR MEDICAL CARE

  • Cost Saving
  • Quality of Care
  • Availability of Care
  • Accessibility of Care
  • Perception of destination

OUR PHILOSOPHY

If the experience, knowledge and constant improvement make aesthetic surgery available for everyone, in a way that it is safe and complications-free, with no pain or trauma, then our common goal will be accomplished: you will be naturally different, possessing the refreshed beauty and glowing out the youth, with your health in the first place.

VALUE PROPOSITION

Provide cost effective healthcare solutions to improve the health and wellbeing of the medical tourist with focus on “Duty of Care” 

Our Core Values include:

  • Excellence
  • Trust
  • Ethics
  • Honestly
  • Compassion
  • Accountability
  • Competence
  • Integrity

Our focal point is to provide the patient extensive information prior to any procedure in order to prevent any anxiety to patient or her/his family. Our staff is dedicated to delivering personalized care for each and every patient, before, during and after the treatment. Our motto is “Health before the Profit!”, and we strongly believe that each patient’s health and safety have to be the most important.

For more information Please contact +381 65 244 3002   22

CLINICIANS AND NURSES

Diona is multidisciplinary with super specializations and equipment with the most modern equipment in the industry. Profiles of the clinicians are available on-line and in flyers. We conduct staff training on topics such as best practices and innovations in patient and family centered care. We have created effective communication and collaboration between our staff and patients for quality and safety; cross-cultural services.

The nurse educators and clinicians are tasked with educating patients about the diagnosis, potential treatment with benefits and risk, alternate treatment available or healthy behavior thus helping patients to be more active in their condition recognition. The staff is entrusted with the task of communication and promotion on hospital procedures in public forms through conferences, workshops, role plays and monthly newsletters. We invest in training physicians to transform into more mindful, informative, and empathic clinicians. We work in accordance with EU standards and incentives for safe, quality and ethical services.

For more information Please contact +381 65 244 3002   22

MEDICAL TRAVELER'S BILL OF RIGHTS

Diona Hospital Medical Traveler's Bill of Rights, Responsibilities and Obligations

Diona Hospital, as a health care provider, observes a health care ethic that respects the unique situation of the medical traveler. The Bill of Rights for international patients, specifically medical travelers is to support good, safe, and appropriate medical outcomes. When accepting a medical traveler as a patient, we make a contract with the patient that acknowledges these rights.

As a medical traveler, you have the following rights:

a) You have the right to choose medical treatment.

1.  To choose to travel to another country, to request and receive responsible and responsive medical care and treatment; and receive continuing or follow-up medical care and treatment upon returning home.

2. To receive medical care and treatment of a standard of quality comparable to that received by any patient attended by the same physician in the same facility; receive this care and treatment for the same cost; and receive skilled emergency care if you need it.

3.  To expect continuity of care, including a written discharge summary with information about continuing health care requirements immediately following your discharge from treatment and about longer term care after you return home.

b) You have the right to obtain information.

4.  To request and receive, prior to treatment, an accurate and complete estimate of charges for your medical care or treatment.

5.  To ask and be informed about the identity and professional status of the physician who will be coordinating your care, and of other health care providers who will see you, including qualifications related to your condition, such as education, medical license, board certification and recertification, years of practice, and experience and outcomes in performing the recommended procedures.

6. To ask and be informed about the health care facility, experience in performing recommended procedures and services, performance results or outcomes, and presence of or access to appropriate technology; and about the facility’s rules, policies, practices, and events that relate to patient care, treatment and responsibilities.

7.  To receive understandable and relevant information about options for treatment with related risks and benefits, length of recuperation, details about the course of treatment, your prospects for recovery, other medical alternatives, and the possible and probable outcomes of receiving or refusing care; and you have the right to request interpretation into another language.

8. To ask and be informed if your physician proposes to perform research, experimentation, clinical trials or teaching that may affect your care or treatment, to receive a full explanation, and agree or refuse to participate in such activities. Your refusal must not affect the standard of your medical care.

9. To review your medical records; receive a copy of your medical records and other health-information documents; request changes to your medical records by providing documents or information before admission and/or after discharge; and update your demographic data at any hospital through procedures that guarantee accuracy, credibility and confidentiality of updated information.

c) You have the right to pick

10. To have a support person - a family member or other person of your choice - present during examinations, tests, and meetings with your doctors. This includes your reasonable right to designate visitors during inpatient care in keeping with your health care facility’s restrictions, and to choose who, if anyone should be informed on your behalf.

11. To receive timely and prioritized scheduling of consultations, surgery and treatment, and timely response to requests and inquiries when you have work and travel constraints.

12. To make decisions about your medical care including giving informed consent prior to any medical intervention; and receive information about any proposed treatment procedure or medication you need to enable such informed consent or to refuse a course of treatment.

d) You have the right to privacy

13. To receive treatment considerate and respectful of your personal values and beliefs, without regard to national origin, citizenship, country of residence, language, race, color, religion, ancestry, medical diagnosis, mental or physical disability, genetic makeup, educational background, gender, sexual orientation, marital status, economic status, or the source of payment for your care.

14. To receive evaluation and treatment in confidence and privacy, including in all written and electronic records, during case discussion, consultation, examination and treatment except where reporting is required by law.

15. To receive evaluation and treatment in facilities that ensure privacy during personal care, examinations and treatment; and interventions carried out only in the presence of those persons necessary for the intervention unless you agree.

16.  To be honest, accurate and thorough when providing personal information, and update this information regularly. If you have received a discount or payment (financial or in kind) for "telling your story", please say so.

For more information Please contact +381 65 244 3002   22